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terms & conditions for accommodation-contracts


  1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all services rendered to the customers for other services provided by the hotel.
  2. The subletting or letting of rooms and their use for purposes other than accommodation require the prior written consent of the hotel.
  3. Customers Terms and Conditions apply only if they have been agreed.

Contract, Parties, limitation

  1. The contract is through the adoption of the customer's application by the hotel. The hotel is free to confirm the room reservation in writing. For reservations on booking agencies or hotel agent (Internet, etc.) which exceeds a number of rooms of five rooms, a separate confirmation from the hotel is required, any return receipts and payments must be confirmed by the customer against, respectively, the advance payments to be paid at the closing (the amount received on our account). Failure to comply with the mandatory confirmation by the customer, the hotel reserves the right to cancel the entire reservation. Furthermore, reserves the hotel before booking individual rooms also make a prepayment by credit card, etc. as a guarantee.
  2. Contracting parties are the hotel and the customer. If a third party placed the order, he is liable to the hotel together with the customer and severally liable for all obligations from the hotel accommodation contract if the hotel has a corresponding explanation of the third.
  3. As far as the hotel as part of the contract work services are provided or ends with the customer contracts for the delivery of new goods, may claim barred because of defects after one year from the statutory limitation period for all other claims of customers of the limitation period of 6 months. Above shall not apply in the case of a liability of the hotel for damages from injury to life, limb or health or of liability for other damages caused by intentional or grossly negligent breach of obligation, his legal representative or agent, in which case The statutory limitation periods.

Services, prices, payment, settlement

  1. The hotel is obligated to keep the booked rooms and to provide the agreed services.
  2. The customer is obligated to pay the applicable or agreed to pay him in any other services applicable or agreed hotel prices. This also applies to the client to services and expenses of the hotel to others.
  3. The agreed prices include applicable VAT.
  4. If the period between conclusion and fulfillment of the contract 4 months and if the rate generally charged for such services, this can increase the contractually agreed price accordingly, but not by 10% raise.
  5. The prices can be changed by the hotel if the customer later changes in the number of reserved rooms, the hotel's services or the duration of the guests and the hotel agrees.
  6. Hotel bills without a due date within 7 days from receipt of invoice without deduction. The hotel is entitled to determine the amounts accrued at any time due and to demand immediate payment. If payment is delayed, the hotel is entitled to charge interest in accordance. § 288 BGB to calculate, the claim for further damages is reserved.
  7. The hotel is right in the contract or thereafter, to require consideration of legal provisions for hotel deals a reasonable advance payment or security. The amount of advance payment and payment dates are determined by the hotel and can be written down in a separate endorsement and will then form part of the accommodation contract, this also applies to bookings made through third parties (travel agencies, hotel agents, incoming office's Internet reservation systems, etc.)
  8. The customer can only with / for an uncontested or legally valid claim against a claim by the hotel or take off or reduce a lien.

Rescission by customer (cancellation)

  • The hotel is completed by the customer with the contract legally binding on both sides. Cancellation or withdrawal by the customer from the contract concluded with the hotel requires the written consent of the hotel.
    a / reservations outside of fairs or unless listed separately on the quote:
    Cancellations 7 days prior to arrival - free of charge
    Cancellations on day of arrival = 80% of the total booking volume.
    b / reservations during fair times or if stated separately on the quote: If a Deposit 'account payments are not refundable.
    Cancellations up to 1 month before arrival = 80% of the total booking volume. Non-arrival without the written cancellation = 100% of 1ten night plus 80% of the following nights.
    c / room packages at fair times.
    Individual days between the days of the show can not be canceled. During fair periods, there is a minimum stay is listed by contract on offer. Early departures will be provided with 80% of room rate. For partial cancellation of an entire Zimmmervolumens, the hotel reserves the room agreed to recalculate the remaining rooms as the basis for the present offer the entire room volume was negotiated. (The more room and the longer the stay, the cheaper the single room rate.)
    d / subsequent credit hedge of a direct-booking
    For reservations or fair to the main time-travel reservations from abroad, it is reserved for the hotel, the reservation after securing a credit card inquiry.
  • Basis for the established German hotel cancellation policy is:
    Verdict "Düsseldorf 30.07.1992 10U27/92 AZ"
    .... If a jump off the partner, he must replace the income that has escaped the other. This rule also applies to a reservation in a hotel. Whether in writing or over the telephone. Who cancels must pay for the room, minus the expenses saved by the hoteliers - in this court-defined set of -20% (expenses saved)
  • Basically:
    Cancellations must be made in writing and require written confirmation by the hotel. Deposit-a'Kontozahlungen are not refundable.
  • It allows the guest remains to prove that no or significantly less damage occurred than the scheduled fee

Payment terms to Fair Reservations

  1. Bookings to designated fair periods require a booking deposit NO Show perceive themselves as a down payment on the hotel room reserved. The Anzahlunssumme consists of the accommodation costs of the 1st or the 1st two nights (depending on the overnight period) together. This can be done on account by credit card or bank transfer, no later than 1ne week after your booking confirmation pronounced. At the big fairs, and larger number of rooms booked, the balance of the book drying volume is also against a bill payment request arrival. These payment terms and compliance are the main component of Reserveriungsvertrages. Cancellation policy as described above.

Withdrawal of the hotel

  • If a right of withdrawal by the customer within a certain period was agreed upon, the hotel is in this period also entitled to rescind the contract if there are inquiries from other customers regarding the contractually reserved rooms and the customer is not on inquiry by the hotel on his right to the resignation .
  • If an agreed advance payment even after a reasonable grace period set by the hotel with warning of rejection is not made, the hotel is entitled to rescind the contract.
  • Moreover, the hotel is entitled to effect extraordinary cancellation of the contract for materially justifiable cause, eg if
    force majeure or other circumstances beyond the hotel is not the fulfillment of the contract impossible;
  • Rooms are reserved with misleading or false statements of material facts, such in the person of the customer or the purpose of the booking;
    the hotel has justified cause to believe receives that use of the hotel's services might jeopardize the smooth operation of the safety or reputation of the hotel in public without being attributed to the domination and organization of the hotel is to be attributed.
    a violation of the above section "Scope" paragraph 2 supra.
  • The hotel must notify the organizers of the exercise of the right to immediately inform and report to the consideration paid by the contractor immediately.
  • There will be no claim for damages against the organizer of the hotel, except for willful or grossly negligent behavior of the hotel, his legal representative or agent.
  • The hotel is entitled to accommodation contracts terminate (even by reference to the / of the room / s) with immediate effect and to refer in the exercise of its domestic authority to the guest, the guest group of the house, if the guest, the guest group on the reputation, safety or the reputation of the Hotels harm is suspected of committing crimes or harassing other guests, residents, passers-by or neighbors who repeatedly disrupts or endangered. In particular, repeated violations of the guest, the guest group of provisions of these Terms or in the house hung out house rules, as well as the damage, soiling or theft of hotel property qualify for immediate termination by the hotel. This applies even if the guest uses the room or other rooms of the hotel to someone other than the agreed purpose. In these cases, the guest is appropriate to pay damages and to pay the claim already taken in accommodation, and to pay yet unused accommodation according to the cancellation policy. This applies to all other accommodation contracts in the event of force majeure or if there is one other important reason, both sides agreed within the cancellation policy

Room Availability, Delivery and Return

The customer has no right to be provided specific rooms.
Reserved rooms are available from 15:00 clock to the customer on the agreed day of arrival. The customer has no right to earlier availability.
On the agreed day of departure the rooms must be vacated no later than 12:00 clock available. Thereafter, the Hotel on the addition to damages so incurred for the additional use of the room until 18:00 clock 80% of the full accommodation rate (list price) in, from 18:00 clock to 100%. The customer is free to show the hotel that it incurred no or much lesser damages.

Transfer of a reservation or a room to third

The access of third parties or the use of rooms of the hotel allows guests to any third party by the written consent of the hotel. The reservation contract is personal.

Liability of the hotel

The liability of the hotel, if it does not concern essential contractual obligations (cardinal obligations) in the typical performance range, limited to damages which are based on intent or gross negligence of the hotel, his legal representative or agent due, this shall not apply in the case of liability for damages from injury to life, limb or health. Should disruptions or defects in the performance of the hotel, the hotel with knowledge or to a breach of the customer will seek to remedy the situation. The customer is obligated to contribute reasonable to fix the problem or to keep any possible damage.
For property brought into the hotel the customer is liable under the statutory provisions, ie up to one hundred times the room rate, not exceeding EUR 3.500, - for cash and valuables up to EUR 800, -. Money and valuables up to a maximum of EUR 5.000, - in the hotel safe or room safe be kept, in which case do not apply in the preceding sentence specified limit of liability. The hotel recommends that guests utilize this possibility.
Liability claims expire unless the customer immediately after learning of the loss, destruction or damage to the hotel (§ 703 BGB)
For the unlimited liability of the hotel, the statutory provisions.
If the customer is a parking space in the hotel garage or in a hotel parking lot, even if a charge is made available, this does not constitute a safekeeping agreement. In case of loss or damage on the hotel property and motor vehicles parked or the contents thereof, the hotel, except for willful misconduct or gross negligence. This also applies to agents of the hotel.
Wake-up calls are carried out with the utmost care. Claims for damages, except for gross negligence or intentional acts.
Messages, mail and merchandise deliveries for guests are handled with care. The hotel will deliver, hold, and - upon request - for a fee forward such items. Claims for damages, except for gross negligence or intentional acts


The hotel will for loss of valuables (including jewelry and cash, or computer) expressly disclaim any liability. Even the cloakroom, musical instruments, technical equipment and the like brought solely responsible for the supervision of the guest.

Damage, pollution, loss of key

In case of damage or contamination of buildings or equipment, or if the key is to replace the damage incurred by the polluter. The loss of key price of the hotel is 200 - € because this is a central locking system belongs. Compensation payments are immediately and pay in cash (in groups accompanying persons to engage in any representation of the organizers, in advance). Theft or intentional damage will be immediately brought to the screen. For violations of one or more of the above regulations is Hotel Haus Hillesheim at any time to cancel the accommodation contract without notice. The obligation of the guest to pay for the nights booked will remain. We point out that we can take over for luggage and valuables no liability. In our house it is not permitted the guests are carrying electrical equipment, except computers, chargers, hair dryers and electric shavers to use. Kettles, immersion heaters, hot plates, etc. Iron: electrical equipment are prohibited

Liability and indemnification of claims by the WLAN or WiFi use

For the data transmitted over the wireless data, it is fee-based services used in legal transactions and made the guest responsible. Visit the guest-free Internet site, or is it a liability shall bear the costs resulting from it.
He is required to keep the use of WLANs by applicable law. He will in particular:

  • to use the WLAN to either call or to disseminate indecent or unlawful content;
  • No copyrighted goods spread illegally reproduce or make available;
  • the current youth protection regulations;
  • any harassing, slanderous or threatening content post, distribute or;
  • Wi-Fi is not to send bulk messages (spam) and / or other forms of unauthorized advertising;
  • It is expressly forbidden file-sharing websites to visit, especially music and / or film - downloads to start on our website.
  • The Guest shall indemnify the owner of the BHB of all damages and claims of third parties based on an unlawful use of the wireless network by the guest and / or a breach of this Agreement, this also extends to the use or for their defense-related costs and expenses. Recognizes the guest or he must recognize that such an infringement and / or such a violation has occurred, it alerts the owner of BHB on this fact.

Final Provisions

  1. Changes or additions to the contract, the acceptance of these Terms and Conditions for Hotel Accommodation should be made in writing. Unilateral amendments and supplements by the customer are not valid.
  2. Performance and payment is Düsseldorf.
  3. The exclusive jurisdiction - also for checks - and exchange disputes - for commercial transactions is the seat of the hotel, so Düsseldorf. If a contracting party fulfills the requirements of ZPO § 38 paragraph 1 are met and has no general jurisdiction in the country, the courts at the location of the hotel.
  4. German law applies.
  5. If any provision of these Terms and Conditions for Hotel Accommodation be or become invalid or void, the validity of the remaining provisions shall not be affected. Moreover, the statutory provisions.

As of Jan 01, 2011

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